The cleaner tool will not fix license activation or Adobe Account related issues. Adobe web page: / creative-cloud/kb/cc-cleaner-tool. Important Note: Adobe recommends running their Creative Cloud Cleaner Tool only after all applications uninstalled, including the Creative Cloud desktop application. Adobe has a tool you can download to remove all parts of your Creative Cloud. To access your LTS-managed Adobe Account you must select “Company or School Account.” If so, you will be presented with the "Select an account" page. If not, you will automatically be forwarded to Lehigh’s Single Sign-On page. If you entered an email address on the Sign In page-and not the domain name "" by itself-Adobe will check to see if a “Personal” Adobe Account exists with that email address. You can avoid being presented with this choice by entering just "" into the email address field when signing in. If asked to select an account you must select “Company or School Account” to ensure that will be signing into your LTS-managed Adobe Account. See also Why am I being asked to to select an account when logging in? The solution is easy and quick, and no uninstallation or reinstallation is required at all.
The most likely reason is that your Creative Cloud Desktop app is not logged into your LTS-created account.
Visit the Cleaner tool page, download the latest tool specific to your operating system (Windows/macOS), and then follow the steps listed on the page to uninstall Acrobat. Why do I see “Try” and “Buy” buttons and not “Install”? (If you face any problem during the uninstallation, use the Acrobat Cleaner tool.).
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